Privacy Policy

Hallmarc National Projects Australia Pty Ltd, trading as Hallmarc National Fitouts (“Hallmarc”, “we”, “us” or “our”), is committed to protecting your privacy. This policy explains how we collect, use, hold and disclose your personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

We collect personal information that is reasonably necessary to provide our fitout and project management services and to respond to your enquiries. This may include:

• your name, company, job title and contact details (email, phone, address);
• details of the project or enquiry you contact us about;
• correspondence and records of our communications with you; and
• technical information such as your IP address, browser type and pages visited, where you use our website.

How we collect it

We collect personal information directly from you — for example when you submit an enquiry form, email us, call us, or engage us for a project. We may also collect information from third parties such as referral partners, architects and designers, or publicly available sources, where it is reasonable to do so.

Why we collect and use it

We use your personal information to:

• respond to your enquiries and provide quotes and proposals;
• deliver, manage and administer our services;
• maintain our client and partner relationships;
• send you relevant updates about our services (you can opt out at any time); and
• meet our legal, regulatory and insurance obligations.

Disclosure to third parties

We do not sell your personal information. We may share it with trusted service providers who help us operate our business and website, including our customer relationship management, hosting, image delivery and email providers. These providers are only permitted to use your information to perform services for us.

Some of these providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

Cookies and website analytics

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can disable cookies in your browser settings, although some parts of the site may not work as intended if you do.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to securely destroy or de-identify it.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

Contact us

For any privacy questions or requests, please contact us:

Hallmarc National Fitouts
Unit 2/2 Inventory Court, Arundel QLD 4214
Email: hello@hallmarcfitouts.com.au
Phone: (07) 5571 5551